Frequently Asked Questions
When is it time for me to replace my current heating or cooling system?
You should have your current system replaced if:
- Your heating or cooling system is over ten years old, and your furnace or boiler over 15 years.
- Certain areas of your house are too hot or too cold.
- No one is home for long periods of time and your home doesn’t have a thermostat.
- Your home has humidity problems or is too dusty.
- Your heating or air conditioning system is too noisy.
- You want to have cleaner, dust- and allergen-free air in your home.
- Your system needs frequent, expensive repairs
- Your energy bills are increasing in cost. The amount an energy-efficient new system saves you each month should offset its cost over time.
How do I go about replacing my current system?
Contact us. We will inspect your equipment to determine if parts can be salvaged or must be replaced. Once a thorough examination is complete, we can then help you choose a new system and install it.
Which equipment will best fit my home?
There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. We can provide a free in-home and payback analysis. This will help determine which equipment combinations will perfectly suit your home, your budget, and your family’s needs.
How much will a new system cost?
How much you actually spend on a new system depends on the size of your home, the type and condition of your existing ducts and whether or not you need additional equipment, like thermostats or air cleaners. Please contact us for a quote on his or her equipment and labour pricing.
Will you install my system as well?
Yes. We will assess your home’s configurations, make sure that your ductwork is correctly sized and placed, and install your new system. You won’t have to worry about a thing!
What is the life expectancy of my unit?
Our Dependable products are among the longest lasting heating and cooling products available. The average air conditioner lasts 12-15 years, while a gas furnace can last 20-25 years. There are many variables that affect the life expectancy of your specific equipment, including the frequency of routine maintenance. For a better idea of your system’s lifespan, contact us.
How can I prolong my system’s lifespan?
Regular preventative maintenance and cleaning is the best way to keep your heating or cooling system functioning optimally.
- Heat pumps and oil-base furnaces and boilers should be inspected annually.
- Gas furnaces should be serviced every other year.
- Blowers need to be lubricated, cleaned and adjusted regularly.
- Faulty electronic thermostats should be replaced.
- Humidifiers should be cleaned regularly and unplugged when not in use.
- 1" filters should be replaced monthly, and 4" to 6" changed twice a year.
- Ducts should be cleaned to reduce pollutants and allergens.
Contact your us for cleaning and maintenance information and service.
What does my warranty cover?
Under the standard factory warranty, Many brands cover parts that fail during the warranty period due to a defect in the part. The warranty does not cover labour. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, contact us form more information.
Where can I purchase parts?
We are the best resource for identifying and supplying the most appropriate parts for your system at a fair price and according to your availability.
Why can’t I find the correct size furnace filter at my local home improvement store?
The filter shipped with your unit can be made from a higher quality materials than those of the disposable filters found in retail stores. For that reason, certain replacement filters can only be purchased through a dealer of that equipment. However, keep in mind that most filters are reusable, and can be washed by hand in cold water. Contact us if you are not sure about yours.
Where can I find owner’s manuals, installation guides, product specifications and other literature about my products?
Manuals and Brochures for many of the units we sell and service can be found online, however, we can help you if you cannot locate them.
I need help troubleshooting a problem with my equipment.
We are the troubleshooting experts, and glad to help you.
For Architectural reasons I need application/specification information of the products. Where do I obtain this information?
We can help you with the specifications, and can also set your Architectur up to access the partners web site so that you can access the information yourself. If you are seeking specifications on older equipment, so as to specify something similar, it will be helpful if you have the model and serial number available.
What is an air exchanger?
An air exchanger reduces excess humidity during winter. It cannot produce humidity, so you may need a humidifier if this is a problem.
Why is my home so humid in summer?
Indoor humidity varies with outdoor conditions. Ask your us if a dehumidifier or air conditioner is right for you.
What is a seasonal energy efficiency ratio (SEER)?
The Seasonal Energy Efficiency Ratio is a measure of the cooling efficiency of your air conditioner or heat pump. The higher the SEER number, the more efficient the system is at converting electricity into cooling power.
Why is the SEER rating on the Energy Guide different than what my dealer quoted?
Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. The SEER rating of a system is derived based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the rating.
What is a Puron® Refrigerant?
Puron® Refrigerant is an environmentally sound refrigerant designed not to harm the earth’s ozone layer. Federal law requires that all manufacturers phase out ozone depleting refrigerants. Puron® Refrigerant is approved by the US Environmental Protection Agency as a replacement from Freon 22*.
How do I ventilate my crawlspace?
A crawlspace requires its own ventilation system, one that is separate from the rest of your house.
Why is there condensation on my windows even with a ventilation system?
The quality of your windows, curtains or other obstructions, the indoor temperature, wind factors and dramatic outdoor conditions could all be responsible. We will be able to help pinpoint the problem.
My indoor system is dripping on the inside. What do I do?
Call us to find out if the drain or pump is clogged and have him or her service